Shared Service Guide

Shared Service Center Specialist
Carina van Reeven

As a 14-year-old I spelled Time magazine. Especially the interviews with ‘captains of industry’ fascinated me. I imagined how these men, in a beautiful suit with a matching tie, a car with driver, present to tens of thousands of their employees their visions and business plans they want to achieve.   

I imagined myself doing that and chose to study business administration. I majored  in computer science (the hard side) and change management (the soft side).

Carina van Reeven FSSC

Since 2002 I am Shared Service Center (SSC) specialist.

  • My 5th SSC saved costs by 75% without any forced redundancies or hassle with the Works Council. This was €2million in cost savings per year and 8% growth in profit. Also, all divisions wanted to work with the SSC. In fact, they asked for new services and invited the SSC to participate in commercial tenders.
  • My (dutch) book ‘The success of shared service? You!’, describes how this was achieved. 
  • My 10th SSC was that of a family business where setting up an SSC had failed twice in 10 Help of the well-known strategy consultants didn’t have the desired results. Their reports caught dust on a shelf. This 3rd attempt succeeded and yielded 4% growth in profits. This SSC is so successful that in addition to finance and HR, it now also provides facility, fleet management, legal affairs, purchasing and IT services.
  • My 14th SSC belonged to a family business where 6 years earlier all SSC professionals had moved to one location. They were still doing their previous work. Directors of operating companies complained and did SSC-activities themselves again. In 2 years we organized the SSC with process-based teams, standardized 20 financial processes and brought all operating companies ‘back on board’. The accounts payable team was able to handle the work with 70% fewer people. SSC professionals were happy because they were recognized for their craftsmanship. The Works Council complimented the CFO for the way he did this change.     

 

My clients include Peterson Control Union, Dura Vermeer, Hago, Vebego, BAM, Connexxion / Transdev.

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Shared service center

After years of hard work, I am now pushing boundaries. I recently traded in my Porsche convertible for a Volkswagen camper van. I travel regularly with my husband and only do a few assignments a year.

In these assignments I work with CFOs who want to drastically reduce their administrative costs and get rid of the SSC bureaucracy. So that the SSC is a center of expertise and business partner. I use my unique expertise for CFOs who find it important to transform carefully with respect to the people they work with.

“Carina helped us fantastically. Not only does she have a lot of knowledge and experience, she is also very good with people. Her expertise convinces, she breaks through sensitivities and helped us to achieve considerable results.

The FSSC has brought huge benefits. We have gained much more insight into how the processes work. This allows us to make our processes even more efficient and effective. This knowledge and the good execution save Dura Vermeer tons of euros. 

Without Carina’s expertise we would never have been able to achieve these results, we are very happy with her.”
Mark ter HarkDura Vermeer
Mark ter Hark

“Carina helped us fantastically. Not only does she have a lot of knowledge and experience, she is also very good with people. Her expertise convinces, she breaks through sensitivities and helped us to achieve considerable results.

The FSSC has brought huge benefits. We have gained much more insight into how the processes work. This allows us to make our processes even more efficient and effective. This knowledge and the good execution save Dura Vermeer tons of euros.

Without Carina’s expertise we would never have been able to achieve these results, we are very happy with her.”
Mark ter Hark
Mark ter HarkDura Vermeer

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